What is MOU_T_B?

MOU_T_B is a new mobility service in Andorra. It is an Intermodal Transport Platform, that is, it proposes several transport options to go from point A to point B.

MOU_T_B is a live application and it will be expanded in future updates.

It will progressively include the National Bus service, the Cicland shared bicycle service, the recharging service for electric vehicles on public roads and the parking lots with barriers and in the blue zone of the Comúns attached to the project.

You will be able to use and combine all these services and pay directly online with your phone.


How does the MOU_T_B application work?

Select your starting point (A) and your arrival point (B) by entering the addresses where you want to access or simply by clicking on the Andorra map in the precise places.

MOU_T_B will calculate all the possible options and will propose the ones that best meet your criteria.

You can change the departure time and even set the desired arrival time and the app calculates your departure time if you want to arrive on time.

Choose the trip that seems most suitable to you and you will see the details of this, such as the bus stops where you have to get on, off or transfer, and the costs associated with the trip in question.

If you authorize MOU_T_B to geolocate you, you can use your current position as a starting point.

MOU_T_B also provides real-time information such as bus delays, parking capacity, availability of electric vehicle chargers, location and availability of Cicland stations, etc ...


What do I need to do to create my MOU_T_B account and what is it for?

Identifying yourself with your account allows you to make purchases from the APP.

You can create an account from the general menu "Settings" > "Ticket settings"> "Login" > "Sign up for free". It's important to validate the email you'll receive at the address linked to your account within three days (verify that your email isn't classified as "spam"). Otherwise, your account will be automatically locked.


Does MOU_T_B send my location data to a server?

No. If you have geolocation data activated, MOU_T_B will be able to guide you much better during your trip. This data is used locally within the app and the details of the movements are not sent to the server. Only the research records are kept in the phone memory to facilitate their introduction on future trips.


Does MOU_T_B save my payment card details?

No. The card data is not stored within the APP, it is saved by the payment service provider (PSP) that provides it to Andorran banks. If you wish, the PSP saves the encrypted data so that you do not have to enter it with each payment you make (one click payment) but they are not on your mobile or in the MOU_T_B cloud.


What do I have to do to buy bus tickets? 

First, you'll need to create a MOU_T_B account, following the instructions in the previous section.

Once you've created your account, you'll need to link a payment method to it. To do this, go to the general menu "Settings"> "Ticket settings"> "Payment method" and choose the type of credit card to link (VISA or Mastercard usually).

You'll arrive at a virtual sales terminal where you'll need to enter your card details for a payment of €0. These data will be kept securely on the bank's payment platform, so that you do not have to enter them each time to make purchases with your mou_T_B user.

To purchase the ticket, you can go to the "Trip Planner" tab where you can choose an itinerary from point A to point B and choose a proposal to travel and purchase the necessary tickets, or directly from the "Tickets" section > "Buy tickets".


I bought a bus ticket, but I don't see it. What happened?

Once you have informed a payment method linked to your user of MOU_T_B, you can make purchases.

Due to the different security methods implemented by each bank, the Virtual Sales Terminal may ask you to enter a second code (fixed or dynamic sent by SMS to your phone).

To complete the payment correctly and effectively download the ticket, it is important to finish the entire sales terminal process, until you click on the "Continue" button. If the button is not clicked, the process is not completed and the ticket does not appear. It is necessary to start the process again from the beginning

 Imatge FAQ 1   Imatge FAQ 2



What is the difference between MOU T_B and other services like Google Maps?

Unlike other free Internet services, the objective of MOU_T_B is to allow you to find our best route taking into account the different means of travel, changing between them during our trip. Currently only the routes on foot and using the national bus are indicated, but soon we will add routes by electric bicycle, information about EV chargers, information about free parking spaces ... Hence the concept of "intermodal", since that MOU_T_B can propose us the best combinations of public transport means, to be able to move around Andorra.


In addition, also unlike other Internet tools, MOU_T_B will allow you to make purchases from the APP itself, for example to buy your bus ticket, pay your VE recharge, your stay in a parking lot. .. All this progressively from the summer of 2020.


What does the "+/- number" next to my bus stop means?

Initially when calculating a trip, the theoretical schedules of the different lines of the national buses are used. However, once the bus is actually on the way, the platform updates the arrival time at each stop based on its actual travel.

Therefore a "-" indicates the minutes that the bus is ahead of its theoretical schedule; and a "+" indicates a delay.




Why can't I find an address or a store in the APP MOU T_B?

Both the street map and the location of the Andorra stores in our APP use royalty-free data (Open Street Maps). We will increase the quantity and quality of this data over time


What is the expected evolution for the APP MOU T_B?

After the informative version available in June 2020 (bus timetables, VE chargers, and Canillo car parks), and the new version of mou_T_B of November 2020 that allows the purchase of simple tickets and passes, in a few months we plan to enable the purchase of bus credits (T10 to T40).

From December 2020, payment at electric vehicle chargers can already be made by accessing each charger's website.

During the 1st quarter of 2021, we will facilitate the payment of Cicland's electric bicycles with the integration of its proprietary APP and add more information of parking with barrier of other Comuns.

During the 2nd quarter of 2021, we will enable the payment of car parks and blue zone in the Comuns attached to the project.

MOU_T_B's vocation is to aggregate the maximum number of means and transport operators within a single application, and in future developments other services will be included to meet the demands of our customers.


We will keep you updated!


The FEDA Solucions team